Privacy Policy

Picklebook is a booking management platform for court owners and facility operators. It helps businesses publish court availability, accept booking requests, and manage scheduling and customer records.

Picklebook does not process, collect, hold, or facilitate payments for court bookings. Any pricing or totals displayed in the Service are informational only and are configured by court owners. Payments for court use are handled directly between customers and court operators outside Picklebook unless otherwise arranged by those parties.

Court owner account information. When you register, we collect information such as your name, email address, password (stored in hashed form), phone number, timezone, and business details including facility name, address, contact information, branding, pricing settings, operating hours, and court configuration.

Authentication data. If you sign in with Google, we receive information from Google consistent with your authorization, such as your name and email address. We use JSON Web Tokens and browser storage to maintain authenticated sessions.

Booking and customer information. When a guest books through a public booking page, we collect the information submitted with the booking, such as name, email address, optional phone number, booking date and time, court or session selected, player count, optional player names, notes, and calculated booking amounts. Customer records shown in the dashboard are derived from booking history.

Uploaded content. Court owners may upload logos and court images, which we store to display on booking pages and in the dashboard.

Technical and usage information. We may automatically collect standard server and application logs, device and browser information, IP address, and similar technical data needed to operate, secure, and troubleshoot the Service.

• Provide, maintain, and improve the booking management platform
• Create and manage accounts, businesses, courts, bookings, and related records
• Send transactional emails such as verification codes, password resets, booking confirmations, and booking notifications
• Enforce trial access, account status, and platform rules
• Respond to support requests and communicate about the Service
• Protect against fraud, abuse, unauthorized access, and security incidents
• Comply with legal obligations

We do not sell personal information. We may share information in the following circumstances:

• Between court owners and their customers. Booking details submitted on a court owner's public page are available to that court owner through the dashboard and related notifications.
• Service providers. We use trusted providers to help operate the Service, such as email delivery providers for transactional messages and infrastructure providers that host our application and database.
• Google. If you choose Google sign-in, Google processes authentication data according to its own policies.
• Legal and safety. We may disclose information if required by law, regulation, legal process, or to protect rights, safety, and security.
• Business transfers. Information may be transferred in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.

Court owners use Picklebook to manage bookings for their own facilities. In many cases, court owners determine what information they collect from customers through their booking pages and how that information is used for their operations. Picklebook processes booking-related information on behalf of the platform and to provide the Service to court owners.

Court owners and customers are solely responsible for any bookings, payments, refunds, disputes, cancellations, or transactions made outside the platform or arranged directly between them.

We retain information for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Court owners may delete individual bookings or customer records derived from bookings through the dashboard, which removes associated booking data from active use in the Service.

Picklebook Pro includes 30-day data retention as described in our product materials. Retention practices may vary based on account status, backups, legal requirements, and operational needs.

We use reasonable administrative, technical, and organizational measures designed to protect information, including password hashing, access controls, and secure transmission where supported. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Court owners may access and update much of their account and business information through the dashboard. You may contact us to request access, correction, or deletion of personal information, subject to applicable law and legitimate business needs such as recordkeeping, security, and dispute resolution.

If you are a customer who booked through a court owner's page, contact that court operator first for booking-specific requests. You may also contact us at contact@getpicklebook.com.

We use browser local storage and similar technologies to maintain sign-in sessions and basic interface preferences. We also use analytics and security-related cookies as described in our Cookie Policy. We do not use third-party advertising cookies in the Picklebook application based on our current implementation.

Information may be processed in countries other than your own, including where our service providers operate. By using the Service, you understand that information may be transferred, stored, and processed across borders subject to this Privacy Policy and applicable law.

The Service is intended for use by court operators and adults making bookings. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Public booking pages may link to third-party services such as map providers. Those services are governed by their own privacy policies.

Users should exercise due diligence and verify that they are dealing with legitimate pickleball courts, facilities, clubs, and operators before sharing personal information, making bookings, or making payments outside the platform.

To the fullest extent permitted by law, Picklebook and Something Techie are not responsible for losses, damages, disputes, fraud, misrepresentations, injuries, or issues arising from the use of the platform or from interactions between users and court operators, including off-platform payments and venue-related matters.

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page and update the "Last updated" date. Continued use of the Service after changes become effective constitutes acceptance of the revised policy.

Questions about this Privacy Policy may be sent to contact@getpicklebook.com.

See also our Terms of Service.